- Microsoft Lync For Mac
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Solution: In the Lync for Mac sign-in window, check your user ID and password for typos. If you’re using Office 365, use the same user ID and password that you use to sign in to Office 365, for example, [email protected]. Passwords are case-sensitive. Connect with your team anywhere using clients across Windows, Mac, iOS, and Android™, or bring remote participants into meeting spaces of all sizes with Skype for Business. How your phone number or email address is used. Microsoft will use your phone number or email address only for this one-time. Download Microsoft Lync Basic 2013 Free 32/64-bit for Windows 10, Windows 7, Windows 8, 8.1, Vista, Windows XP, Linux, and for Mac. It is the full offline installer standalone setup direct single click download of Download Microsoft Lync Basic 2013 offline installer for PC.
Introduction
This article contains information about how to troubleshoot Lync for Mac issues in Skype for Business Online (formerly Lync Online). It also discusses how to sign in to Skype for Business Online by using Lync for Mac and how to collect log files and system information for Lync for Mac issues.
Procedure
Before you troubleshoot
First, make sure that users follow the correct steps when they sign in to Skype for Business Online. If users are signing in to Skype for Business Online correctly and the issue persists, use one or more of the other methods later in this article to troubleshoot the issue, as appropriate for your situation.
Note
To connect Lync for Mac 2011 to Skype for Business Online in Office 365, you must have Lync for Mac version 14.0.6 or a later version installed. If you use a version that's earlier than version 14.0.6, you may have problems when you sign in to Skype for Business Online because earlier versions have issues that prevent authentication to Skype for Business Online. You can find the latest update at Update for Lync for Mac 2011.
Make sure that users follow the correct steps when they sign in to Skype for Business Online
To sign in to Skype for Business Online by using Lync for Mac, users should follow these steps:
- Start Lync for Mac.
- Enter your email address, user ID, and password.
- Next to Sign in as, select the presence status that you want to display after you sign in.
- If you want to save your credentials, click to select the Remember my password check box. Your credentials will be saved in the Mac OS Keychain and will work until the next time that your password changes or expires.
- To configure additional options for connecting to Skype for Business Online, click Advanced. You can configure the following options:
- Automatic Configuration: In most cases, this is the correct setting. If the necessary DNS records are present and automatic configuration isn't working, try Manual Configuration.
- Manual Configuration: Select this option if automatic configuration is failing, and specify the following values:
- Internal server name: sipdir.online.lync.com:443
- External server name: sipdir.online.lync.com:443
- Kerberos authentication:Leave this option cleared. Office 365 uses the Microsoft Azure AD authentication system for authentication. https://renewbarn357.weebly.com/blog/how-to-check-your-mac-for-viruses.
If you still can't sign in
The following table describes error messages that may occur when users sign in or use Lync for Mac with Skype for Business Online.
Error | Cause | Type | Resolution |
---|---|---|---|
The service might not be available, or you might not be connected to the Internet. Make sure the server is available. Also, make sure your network connection cable is securely connected. | This issue may occur if Lync can’t detect a suitable Lync Server. | Client | To troubleshoot this issue, see the Make sure that users follow the correct steps when they sign in to Skype for Business Online section. |
Lync was unable to sign in. Please verify your logon credentials and try again. If the problem continues, please contact your support team. | Various causes. | Client | To troubleshoot this issue, see the Users may be unable to sign in unless they first use an incorrect sign-in address section. |
The user name, password, or domain appears to be incorrect. Ensure that you entered them correctly. If the problem continues, please contact your support team. | This issue may occur in scenarios in which a federated user tries to sign in, and this user has a password that's longer than 16 characters. | User Account | To troubleshoot this issue, see the Federated users synchronized from on-premises Active Directory Domain Services can't sign in by using a password that's longer than 16 characters section. |
EXC_BAD_ACCESS | This issue may occur if Lync for Mac tries to integrate or schedule meetings with an Exchange mailbox that isn't hosted in Exchange Online. | Client | To troubleshoot this issue, see the Lync for Mac crashes and the user receives an EXC_BAD_ACCESS error or Clear cached data and corrupted certificates in Lync sections. |
Troubleshoot Lync for Mac issues
Use one or more of the following methods, as appropriate for your situation.
Users may be unable to sign in unless they first use an incorrect sign-in address
- Try to sign in to Skype for Business Online by using an incorrect sign-in address. That is, a sign-in address that you know won't work. For example, EmailAddress @contoso.com.NoteWhen you do this, sign-in will fail. This is expected behavior.
- After the sign-in fails, sign in by using the correct sign-in address. For example, EmailAddress@contoso.com.
If Lync for Mac stops working after an Internet connectivity issue, flush the DNS cache
To flush the DNS cache, do one of the following, depending on the version of Mac OS that you're running:
![Microsoft lync for mac 2013 Microsoft lync for mac 2013](/uploads/1/3/3/9/133947621/358679856.png)
- If you're running Mac OS X 10.5, Mac OS X 10.6, or Mac OS X 10.7 Lion, start Terminal, and then run the following command: dscacheutil -flushcache
- If you're running Mac OS X 10.4 Tiger, start Terminal, and then run the following command: lookupd -flushcache
Clear cached data and corrupted certificates in Lync
First, delete the following folders:
- Users/Home Folder/Library/Caches/com.microsoft.Lync
- Users/Home Folder/Documents/Microsoft User Data/Microsoft Lync History
Then, delete any corrupted or cached certificates. To do this, follow these steps:
- Open the Keychain Access certificate management utility. To do this, in Finder, click Applications, click Utilities, and then click Keychain Access. Or, search for Keychain Access by using Spotlight.
- In the left pane, click login, and then click Certificates.
- In the right pane, find a certificate that's named Unknown or Communications Server, select it, and then delete it.Note You may have to unlock your keychain by using your password.
- Close Keychain Access.
- Restart Lync for Mac.
Important
Before you perform the next step, try reproduce the issue by using a new test user account. If the issue doesn't repeat in the new account, then follow these steps:
- Open Keychain Access Preferences, and then click Reset My Default Keychain.
- Open Finder, locate the following folders, and then delete them:/Users/Home Folder/Documents/Microsoft User Data/Microsoft Lync Data/Users/Home Folder/Documents/Microsoft User Data/Microsoft Lync History
Microsoft Lync For Mac
Federated users synchronized from on-premises Active Directory Domain Services can't sign in by using a password that's longer than 16 characters
Organizations that have on-premises customer password policies may allow for passwords to exceed 16 characters. By default, the password policy in Office 365 restricts passwords to 16 characters or less. Because of the Windows Challenge/Response (NTLM) authentication mechanism in the Mac OS, passwords that are longer than 16 characters aren't recognized correctly, and this causes sign-in to fail.
![Lync Lync](/uploads/1/3/3/9/133947621/715535985.png)
To work around this issue, the user should change his or her password to be 16 characters or less.
Lync for Mac crashes and the user receives an EXC_BAD_ACCESS error
This error message usually occurs when Lync for Mac tries to integrate or schedule meetings with an Exchange mailbox that isn't hosted in Exchange Online. This scenario isn't supported in Skype for Business Online. For the best experience, you should use both Skype for Business Online and Exchange Online. However, if that isn't an option, follow these steps as a potential workaround:
- Open Finder, locate the following folder, and then delete it:DocumentsMicrosoft User DataMicrosoft Lync Data
- Microsoft outlook for mac high sierra. Start Lync for Mac, and then sign in to Skype for Business Online.
- On the Lync for Mac menu, click Preferences, click Account, and then clear the Use Microsoft Exchange for managing personal information check box.Note You must perform step 3 quickly after you sign in.
Collect log files and system information for Lync for Mac issues
To collect log files and system information for Lync for Mac issues, follow these steps:
- Verify the version of the operating system that's used.
- Verify the error message that's returned.
- Turn on logging for troubleshooting in Lync for Mac. To do this, follow these steps:
- On the Lync menu, click Preferences, and then click General.
- Under Logging, click to select the Turn on logging for troubleshooting check box.
- Exit Lync for Mac, and then restart Lync for Mac to create a log file.
- Reproduce the issue.
- Turn off logging for troubleshooting. To do this, follow these steps:
- On the Lync menu, click Preferences, and then click General.
- Under Logging, clear the Turn on logging for troubleshooting check box.
- Collect the log files for Lync for Mac. To do this, follow these steps:
- On the menu bar in Finder, click Go, and then click Go to Folder.
- In the Go to the folder box, type the path of the logs folder. For example, type /user//library/logs. Then, click Go.Note<Useraccountfolder> is usually the same as the user name that the user uses to log on the computer. The user name can also be found next to the House icon at the top of the Finder window.
- In the Logs folder, collect the log files.
Uninstall and reinstall Lync for Mac 2011
If the steps in this article don't resolve the issue, try to do a clean uninstallation of Lync for Mac 2011, and then reinstall the application. Excell for mac. For more information about how to do a clean uninstallation of Lync for Mac 2011, see How to do a clean uninstallation of Lync for Mac 2011.
More Information
If you're using third-party virtualization software for the Mac, it can coincide with various performance-related issues including but not limited to slow desktop sharing, unexpected poor media quality, possible sign-in and Exchange integration issues. In order to continue, Microsoft technical support may have to confirm that the issue occurs on a computer where the third-party virtualization software isn’t present.
Third-party information disclaimer
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Still need help? Go to Microsoft Community.
If you want to ditch Microsoft Lync on Mac, use Adium. Adium is a free Lync for Mac alternative that doesn’t leave you tearing your hair out like Lync for Mac. With the release of Office 2016 For Mac, there was some hope that Microsoft would finally update Mac users from clunky old Lync 2011 for Mac to either Skype for Business for Mac or at the very least, Lync 2016 For Mac. The good news is that Skype For Business is coming to Mac in 2016 but the bad news is that it seems Microsoft won’t be releasing it until 2016. In fact, it looks like Mac users will have to wait until Skype For Business has been released on all mobile platforms before it finally arrives on Mac next year. So if you’re sick of Lync not working on Mac, hogging your Mac’s resources, crashing, missing IM chats, dropping calls and unreliable screensharing, fear not – here’s how to use Adium as an alternative to Lync on Mac so you can kiss goodbye to Microsoft Lync for good.
How To Setup Lync For Mac Alternative Adium
Note that this method of connecting Adium to Lync works for those with and without an Office 365 account. Those with an Office 365 account only need their Office 365 login details. Those that don’t, will need their Lync Server and Port connection details.
Adium (Free)
Adium is probably the best open source messenger client available for Mac and even better, it not only allows you to add a Lync account to it but almost any other IM client too. Adium is lightweight, secure and has none of the problems or bugs that Lync has. In fact, we don’t even bother installing other instant messaging clients because Adium supports almost all major protocols including MSN Messenger, GTalk, Facebook Chat, Yahoo Messenger and many more. So you’re getting several messaging clients in one for free. To connect Adium to Lync, you’ll also need the SIPE plugin. Note that Adium works on OS X 10.6.8 and above but there are also downloads for older versions of Adium on OS X. However, the SIPE plugin only works on OS X 10.8 Mountain Lion and above so you need to be using OS X 10.8 or higher on order to connect Lync to it.
Microsoft Lync Download
Just follow these steps to set up Lync via Adium on your Mac:
After you have installed Adium, make sure it is closed. Download the SIPE Protocol Plugin for Office365/Lync/OCS and it will appear in your downloads folder. Unizip it and copy it to the folder:
/Users/<yourusername>/Library/Application Support/Adium 2.0/PlugIns
The easiest way to find this folder is to make sure that Finder is selected in the bottom left corner of your Dock and select “Go” in the Menu Bar at the top of the screen and hold down the “Alt” key. You will see a folder called “Library” appear:
From there, you can navigate to your Adium plugins folder:
Then launch Adium and add an “Office Communicator” account under the Accounts tab. Then enter your Office 365 account login details. If you don’t have an Office 365 account or it doesn’t connect to Lync for some reason, go to the Options tab and add your Lync Server and Port details under the Account Options tab. Next to Authentication Scheme, change it to “TLS-DSK” and in the User Agent field, add “UCCAPI/4.0.7577.314 OC/4.0.7577.314”.
And that’s all there is to it – you can now use Lync on your Mac via Adium.
What Is Microsoft Lync For Mac
Adium doesn’t provide all of the functionality of Lync on your Mac but it includes all the most essential features such as chat and file sending.
Microsoft Lync For Mac 2016
If this doesn’t work for you or you need the fully functional version of Lync 2013 for Windows on your Mac, your only other option is to install Windows on your Mac. Alternatively, you’ll have to wait until Skype For Business is finally released on Mac. If you have any other questions about connecting Adium to Microsoft Lync, let us know in the comments below.